David is responsible for service delivery, global operations and account management. He provides leadership, direction and policy guidance to the proven operations, security and customer service teams, aligning them to the demands of all Bango customers.
David brings a fifteen year career in service delivery to Bango, with particular success in fast-growth technology companies, more recently at mobile messaging leader Acision, where David led the transformation of the operations function building a number of global services centres. His career in Acision culminated in five years leading its global customer service and professional services organisation, enabling 300 clients to serve over one and a half billion customers in 135 countries.
He was a member of the M&A team, and brings extensive experience of alternative sourcing strategies.
David has a keen interest in the development and evolution of customer support and professional services, and presented at SSPA industry conference "Going Global". He has previously been a visiting lecturer in Project Management methodologies at Plymouth University. David holds a Post Graduate Diploma in Management studies from Middlesex University.