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Associate Engineer

Operations, Platform Operations Team

Bango is the standard platform chosen by leading global stores to deliver mobile payments to everyone. As the next billion consumers adopt their first smartphone and look for universal payment methods, Bango will be there to unlock the world of apps, video, music, games and other content that brings those smartphones to life. And the great news is that we are looking an Associate Engineer to join our vibrant and growing Operations department.

Cambridge, UK

The role:

  • Monitoring alarms, alerts and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes.
  • Undertake planned/scheduled activities in line with Operational Procedures
  • Execute event and analyses reports for various stakeholders


  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Make recommendations on how to improve system monitoring, performance, processes and procedures
  • Log and document all issues & communication via operational tools, web, email and phone
  • Actively communicate status of issues & events, tracking actions to ensure appropriate audit trail is in place
  • Assist in the onboarding of operator integrations
  • Work 24/7 shifts

Essential requirements:

  • Highly motivated individual who understands the importance of your role to the success of the team.
  • Have a ‘Can do’ proactive attitude and demonstrating an eagerness to learn and acquire new skills and experience.
  • Ability to work within a shift 24/7 environment
  • Level head, calm and clear thinking, open minded and flexible
  • Excellent communication skills, both written and verbal

Desirable:

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications
  • Understands the importance of service level agreements, standards and/or agreed response times and operates within these parameters
  • Understands and operates effectively in the business environment and responds to business issues
  • Ability to communicate effectively with international partners

Apply now

If you think this role is for you, send a covering letter and your CV to our HR team at careers@bango.com.

Working at Bango

At Bango you'll enjoy fast-paced, challenging and stimulating work within a small team. Our decision making is quick and we work to short development cycles. Everyone gets involved in team-based projects and decisions regardless of their role or job level. We strive to make everyone feel an important part of Bango and be able to make a difference.


Bango is growing and has achieved success worldwide, but the best is yet to come. We are looking for enthusiastic and committed people to join us to keep up our pace of innovation and leadership.


Interested in working at Bango? Send your CV to careers@bango.com.


  • Generous share option scheme
  • 25 days holiday a year increasing to 28 days with service
  • Flexible personal pension scheme
  • Life assurance paid to next of kin
  • Salary sacrifice schemes: Cycle to work, childcare vouchers, season ticket loans, gym discount
  • Financial support for activity groups and charitable activities
  • Free fruit, drinks and snacks, limitless coffee and espressos
  • Headphones, hoodies, slippers…. to keep you happy and comfortable
  • Generous share option scheme
  • 15 days vacation a year, increasing to 18 days with service
  • Empire BlueCross Healthcare and Dental program
  • Transitchek benefits
  • Financial support for your charitable activities
  • Smart-casual dress code
  • Open office environment

Bango values

Successful

We can all
succeed


Achieving is essential

Personable

We work
collaboratively


Relationships deliver

Individual

We value
difference


Choice is encouraged

Reliable

We are all
trusted


Personal responsibility is expected

Innovative

We embrace
change


Progress is necessary

Transparent

We believe in
openness


Share everything

Equal opportunities policy

During our recruitment and selection process Bango will assess candidates solely on merit and ability and will continue to do so throughout their employment.


Bango is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that each employee feels respected and able to give their best.


It is Bango's policy not to discriminate against its workers on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (together “protected characteristics”).

Notice to agencies

If you are interested in working with Bango please email your details to careers@bango.com.


We do not respond to unsolicited calls or emails from recruitment agencies. Any resumes received without prior written agreement are treated as public domain and no fees are paid if recruitment results from such information.