Technical Customer Service Advisor - New York

We are looking for an experienced customer service advisor to join us at the cutting edge of mobile internet technology.

This is a challenging role where you will get involved in proactive projects as well as day-to-day customer service.

Great opportunity to make your mark in a growing team.

Provide technical support for a variety of customers from members of the public to large corporate clients
Investigate technical issues and have ownership through to resolution
Account management for corporate clients
Analyze customer needs and think laterally to provide them with the best solution
Pre-sales and integration support
Help maintain and update product information
Keep up to date with technical developments in a fast moving industry

Minimum 12 months customer service experience within a technology environment required (internet, proprietary software, mobile commerce, e-commerce)
Knowledge of web technologies such as HTML, WML, CSS or PHP essential
Experience of managing corporate accounts an advantage
Able to problem solve and juggle several priorities at once
Fluent written and verbal communication skills in English essential, fluency in another language an advantage
College Degree preferred
Skilled at Microsoft Office a must

Based in New York City, NY, (Midtown)
Occasional travel to Bango headquarters in the UK and client offices required as necessary
Benefits include healthcare and dental, paid vacation, sick and holiday entitlement plus an employee share option scheme
You’ll enjoy a hardworking and friendly open office environment

To apply for this position, simply send an email including your resume and a covering letter to Liz Speake at jobs@bango.com

To find out other ways to contact us, click here

STRICTLY NO AGENCIES

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