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How we support you

Our dedicated Customer Service team provides world-class customer support 24/7/365 through our online customer service center. Our aim is to supply reliable, accurate and timely information with maximum convenience and minimum fuss.

Included with all Bango products

Need help getting set-up?

The Bango Quick Start service is designed to help you integrate with Bango technology

From: $500 / €400 / £300

Contact customer services for details.

Bronze service level

Our standard online service gives you the fastest way to gain knowledge and resolve problems.

  • Knowledgebase with individual accounts
  • Forums with an active user community
  • Service blog of key system updates
  • Webinars & tutorial videos
  • Report any problem online 24/7/365

Helping you support your customers

Bango provides support for consumers making payments or navigating Bango powered mobile sites at http://bango.net, available from desktop and mobile. This contains simple frequently asked questions and forums along with clear ways to answer questions and direct the consumer to your service channel for help.

See our companion guide on supporting your customers for further details.

Premium support upgrades

Silver service level

A service product for anyone that prefers to chat. Silver extends bronze by adding:

  • Live chat with customer service team
  • Standard telephone support (single local office, either EST or GMT office hours)

Included in Analytics Large, Payment UK / USA / España and available as an optional upgrade.

Monthly: US $200 / €160 / £120

Gold service level

A premium service product for busy mobile businesses. Gold extends silver by adding:

  • Premium telephone support (available in both EST and GMT office hours)
  • Dedicated point of contact
  • 24/7 emergency phone number
  • Priority handling of requests
  • Early adopter program

Included in Payment World and available as an optional upgrade.

Annual: US $4,000 / €3,200 / £2,400

Platinum service level

Our enterprise service product if you want our very best. Platinum extends gold by adding:

  • Service Level Agreement
  • Quarterly service review
  • Annual healthcheck

Included in our Enterprise service and available as an optional upgrade.

Annual from: US $8,500 / €6,800 / £5,000