Support Center

Our Customer Support center is your first stop for support. Our dedicated team provides world-class customer support 24/7/365 through our online customer service center. Our aim is to supply reliable, accurate and timely information with maximum convenience and minimum fuss.

Existing customers click here to sign in to your account Find more information about our products and services in the Knowledge Base Take a free trial and see what Bango has to offer Visit our consumer help site for advice on content, refunds etc.

How we support you

Bronze (online)

Included

Our standard online service gives you the fastest way to gain knowledge and resolve problems.

Included in all Bango products.

Silver (reactive)

Monthly: US $200 / €160 / £120

A service product for anyone that prefers to chat. Silver extends bronze by adding:

  • Live chat
  • Standard telephone support (single local office, either EST or GMT office hours

Included in Analytics Large, Payment UK/USA/España and available as an optional upgrade.

Gold (proactive)

Annual: US $4,000 / €3,200 / £2,400

A premium service product for busy mobile businesses. Gold extends silver by adding:

  • Premium telephone support (available in both EST and GMT office hours)
  • Dedicated point of contact
  • 24/7 emergency phone number
  • Priority handling of requests
  • Early adopter program

Included in Payment World and available as an optional upgrade.

Platinum (enterprise)

Annual from: US $8,500 / €6,800 / £5,000

Our enterprise service product if you want our very best. Platinum extends gold by adding:

  • Service Level Agreement
  • Quarterly service review
  • Annual healthcheck

Included in our Enterprise service and available as an optional upgrade.

Bango Quick Start

From: $500 / €400 / £300

An optional service designed to help you integrate Bango technology.

  • Integration and optimization advice
  • Advice on operator guidelines and local rules
  • Priority site approval (if US operator billing is required)
  • One-on-one tour of our system, APIs and tools
  • Premium technical support during integration and launch
  • Post launch monitoring and review

Recommended option, contact customer services for more details.

Helping you support your customers

Bango provides support for consumers making payments or navigating Bango powered mobile sites at http://bango.net, available from desktop and mobile. This contains simple frequently asked questions and forums along with clear ways to answer questions and direct the consumer to your service channel for help.

See our companion guide on supporting your customers for further details.

Included with all Bango products.