Support Center

Our Customer Support center is your first stop for support. Our dedicated team provides world-class customer support 24/7/365 through our online customer service center. Our aim is to supply reliable, accurate and timely information with maximum convenience and minimum fuss.

How we support you

24/7 Support Center

Our 24/7 support center provides you with access to a comprehensive knowledge base full of instant answers to service and technical questions

Technical Guides

When you have questions about product features and services find the answers you need in our Technical Integration guides

Bango related webinars & videos

Induction

Getting started with Bango – setting up and controlling your Bango package, via the Management Tools.

Branding

Shows you how to, and why you should, brand your Bango payment pages on your mobile website.

Directory

An introduction to the Directory, what it is and why your site should be on it.

Identifier

The tool that allows you to understand your customers better, ensuring your ROI is maximised.

Relay

Gives an overview of how the Relay function works, to help current Bango Customers to maximise there ROI in the Bango products and services.

Profit from the power of Bango's Web Services

This 20 minute video will take you through the web services that we offer. They put you in control by allowing you to grab user information or manage subscriptions for example. The presentation gives an excellent technical overview.

Bango Analytics V3

This presentation details the new look and feel of the Analytics product. It shows you what information you are able to see about your customers in the analytics pages of the Management Tools.

Bango Forums

The forums give Bango customers a place to pose questions to other Bango customers. Visit our lively forums for answers to your questions.

Education

We provide regular Webinars on the Bango service and hot topics for which, as a Bango customer, registration is free.

Mobile web related webinars & videos

Mobile web overview

Where the mobile web has come from and where it is going to in the future. What are the opportunities out there that Bango can help you maximise.

The Mobile Web - Leveraging the biggest consumer market in history

The future of mobile marketing & advertising

Overview of the mobile web opportunity

US Focus

Bango invites you to a free webinar focusing on the US mobile market. This webinar is packed with useful information and will put you on the road to success in the US mobile WAP marketplace.

ES Focus

Bango invites you to a free webinar to introduce you to the Spanish mobile market. Tailored specifically to this region, this presentation will tell you all you need to know to make the most of the mobile web opportunity in Spain.

69000 Portal

What it is and how to get your content featured on it; including any changes introduced to the portal in October 2007.

How we support your customers

Your customers can find help and advice by visiting our consumer help site. We also provide your customer care details in the payment flow and if they have an issue with your content we will direct them to your help desk from the handset.