Supporting your customers

We know how important your customers are. Bango strives to ensure they have a great experience and want to come back for more. But should your customers encounter a problem, Bango is here to help. We give you the tools you need to deliver the best support to your customers.

Bango.net homepage

What you get:

  • Operator compliant customer care details
    Bango makes it easy to get your customer care details submitted to operators around the globe – important if you are selling in the UK via Payforit.
  • Control over customer transaction history
    It is easy to lookup your customers transactions from their mobile number. Quickly identify problems and issue refunds where required.
  • Helping your customers help themselves
    Bango.net is a consumer focused support site that provides a range of assistance directly to your customers. Your customers can easily access a personal Bango.net site from their phone or a PC. It gives them answers to frequently asked questions and information on common issues such as credit card security and available payment methods. They also get access to their transaction history, allowing simple review of payments and ongoing subscriptions. We also provide a dedicated end-user forum where customers can discuss issues.

What your customer gets:

  • The best possible experience – our tools and information ensure you can resolve issues quickly and efficiently
  • Bango.net – customers can visit this site on a PC for support and answers or on their mobile to review and manage their history of visits, transactions and subscriptions.
  • http://forums.bango.net – a lively forum for end user discussions
  • E-mail and telephone support

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